Refund & Return Policy

At Norvanta Group, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

Returns

You may request a return within 7 days of delivery for most products purchased from our website.

• The item must be unused and in its original condition.
• All original tags, packaging and accessories must be intact.
• Products showing signs of wear or damage may not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons.

• Innerwear or personal care products
• Items purchased during special clearance sales
• Products marked as non-returnable on the product page

Refund Process

Once your returned product is received and inspected, we will notify you regarding the approval of your refund.

• If approved, the refund will be processed to the original payment method.
• Refunds typically take 5-7 business days depending on your bank or payment provider.

Exchange Policy

If you receive a defective, damaged or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or exchange where applicable.

Return Shipping

In certain cases, Norvanta Group may arrange a return pickup from your location. If pickup is unavailable in your area, you may be required to ship the item back to us.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Email: info@norvantagroup.in
Phone: +91 XXXXX XXXXX

By making a purchase on our website, you agree to the terms outlined in this Refund and Return Policy.